FAQ
Can't find the answer to your question here?
Leave us a message via live chat or send an email to cs@annabellaip.com.
Payments
How can I pay for my order?
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or Paypal. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
Can I pay in my local currency?
Yes. Our store automatically displays prices in your local currency where supported, or you can select the currency that you want to display.
Is your site safe and secure?
Yes, Shopify’s SSL encryption protects all transactions, which ensures that all of your browsing and shopping data remains private.
What should I do if my payment doesn’t work?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Please note: If you want to pay via credit card and are using AMEX, you have to proceed to first, and then select the option "Pay with Credit or Debit Card" inside . If you need help with that, please contact our customer service.
Where do I enter my discount code?
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!
Shipping
What is combined shipping?
When you add two or more items to your cart with different delivery times - including pre-orders - we’ll ship everything together in one package.
Please note: Your order will always follow the longest delivery time listed. This helps us reduce our carbon footprint and is part of our commitment to becoming a more climate-positive company.
Why does Annabella Limited combine shipments?
We combine shipments to support our climate-positive initiatives.
By shipping items together, we minimize packaging waste and reduce the carbon emissions associated with multiple deliveries.
Can I get my items sooner?
If you notice that a specific product has a shorter delivery time and you’d like to receive it sooner, we recommend placing separate orders. That way, each item will ship according to its individual delivery timeline.
How long will it take for my order to arrive?
For made-to-order pieces, delivery times depend on your location:
Macau: 0 – 2 days
Hong Kong: 3 – 5 days
China: 2 – 7 days
Taiwan: 3 - 6 days
Japan: 7 - 10 days
South Korea: 6 - 9 days
Singapore: 3 - 6 days
Malaysia: 7 - 10 days
Philippine: 8 – 12 days
Vietnam: 7 - 10 days
United States: 9 – 12 days
United Kingdom: 9 – 12 days
Australia & New Zealand: 9 – 12 days
Canada: 9 – 12 days
Germany, Netherlands, Belgium, France, Ireland: 14 – 17 days
United Arab Emirates: 8 – 11 days
Denmark, Spain: 10 – 15 business days
Sweden, Italy, Austria, Poland: 15 – 18 days
All Other Countries: 9 – 28 business days
If your order includes a pre-order item, delivery will take longer. We only begin production after the pre-order promotion ends on our website — this allows us to produce intentionally, reduce waste, and avoid overproduction.
For the most accurate delivery estimate, always check the product page. You'll find it just under the “Add to Cart” button.
Please note: Shipping timelines do not include any unforeseen carrier delays. These may occur due to weather conditions, customs processing, strikes, or peak holiday traffic.
Shipments to Colombia and Mexico may experience additional delays due to local customs procedures.
Where in the world does your order ship to?
We offer worldwide shipping to most countries across the globe.
However, we currently do not ship to the following: APO and FPO addresses
How much does shipping cost?
Shipping prices depend on the country of destination and will be shown at checkout.
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
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FOR MACAU ORDERS:
Orders above HK$1500: Shipping is on us, you’re welcome!
Orders below HK$1500: HK$20
FOR HONG KONG AND CHINA ORDERS:
Orders above HK$2500: Shipping is on us, you’re welcome!
Orders below HK$2500: Freight Collect
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FOR INTERNATIONAL ORDERS:
Shipping ranges per country: Freight Collect and ranges between US$0 - US$30
Can I have my order shipped as a gift?
Our products are the perfect gift for that special person in your life… great choice! All our product is shipped in a beautiful jewelry box and without an invoice.
We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the product in when it arrives, and give that perfect gift!
Do you ship on weekends or bank holidays?
All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your magical jewelry in time.
Made-To-Order
What is made-to-order?
A made-to-order product is crafted only after a customer places an order, promoting sustainability by reducing waste and minimizing environmental impact through thoughtful, on-demand production.
What are the benefits?
Made-to-order products significantly reduce waste and environmental impact by being produced only when needed, thereby minimizing overproduction and excess.